This Cleaning Service Agreement (“Agreement”) outlines the terms and conditions for cleaning services provided by Tidy by the Bay LLC (“Tidy by the Bay,” “we,” “us,” or “our”) to the customer (“Customer”).

By electronically signing this Agreement, the Customer acknowledges that they have reviewed, understand, and agree to the following terms.

1. Services

Tidy by the Bay will provide the cleaning service and any add-on services selected by the Customer during the online quote and booking process.

Services are limited to the items included in the selected service package and any additional services specifically selected or agreed upon.

Requests for additional work made before or during the appointment may result in additional charges and are subject to availability.

2. Estimates & Pricing

Pricing provided through our online quote system is based on information supplied by the Customer, including home size, service type, number of pets, selected add-ons, and other relevant information.

The amount displayed during the booking process is an Estimated Service Total.

The Customer is responsible for providing complete and accurate information regarding the property and requested services.

If the condition, size, accessibility, or cleaning requirements of the property are substantially different from the information provided during booking, Tidy by the Bay may adjust the final service price.

Whenever reasonably possible, the Customer will be informed of a significant price adjustment before additional work is performed.

3. Payment & Card Authorization

A valid payment method is required to reserve cleaning services.

The Customer authorizes Tidy by the Bay and its payment processor to place a temporary authorization on the payment method provided for the Estimated Service Total displayed during the online booking process.

An authorization is not necessarily a completed charge. However, the authorized amount may temporarily reduce the Customer's available credit or funds depending on the Customer's financial institution.

The Customer authorizes Tidy by the Bay to capture payment for the agreed service amount after services are completed or when payment otherwise becomes due under this Agreement.

The Customer also authorizes Tidy by the Bay to charge the payment method provided for applicable cancellation, no-access, or Cleaning Disruption fees described in this Agreement.

Any additional services or price adjustments outside the original Estimated Service Total will be communicated to the Customer whenever reasonably possible before the additional work is performed or additional amount is charged.

4. Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice before your scheduled service time.

Cancellations made less than 24 hours before the scheduled service are subject to a cancellation fee equal to 100% of the Estimated Service Total displayed and accepted during the online quote and booking process.

By booking a service and providing a payment method, the Customer acknowledges and agrees that Tidy by the Bay may charge the payment method on file for the applicable cancellation fee when a cancellation occurs within the 24-hour cancellation period.

If Tidy by the Bay arrives at the property at the scheduled service time and is unable to gain access due to circumstances within the Customer's control, including but not limited to incorrect access instructions, locked doors, unavailable keys, or inaccessible gates, the appointment will be considered a same-day cancellation, and the full Estimated Service Total may be charged.

No cancellation fee will be charged when the Customer cancels or reschedules at least 24 hours before the scheduled service time.

Tidy by the Bay reserves the right to waive a cancellation fee at its discretion in the event of an emergency or other exceptional circumstance.

If Tidy by the Bay must cancel or reschedule an appointment due to illness, severe weather, an emergency, or circumstances beyond our reasonable control, the Customer will not be charged a cancellation fee.

5. Access to the Property

The Customer is responsible for ensuring that Tidy by the Bay can access the property at the scheduled service time.

Access may be provided through the Customer's presence, a door or gate code, lockbox, property manager, or another method agreed upon before service.

Customers are responsible for ensuring that alarm systems, gates, locks, and other access restrictions will not prevent entry.

For the safety of our cleaning professionals and to avoid delays, access instructions should be provided before the scheduled appointment whenever possible.

6. Pets & Cleaning Disruption

We are happy to clean homes with pets.

Customers must disclose the number of pets in the home during the online quote and booking process.

Customers are responsible for securing any pet that may interfere with the cleaning, attempt to escape from the property, or present a safety concern to our cleaning professionals.

Tidy by the Bay is not responsible for pets that escape or are injured as a result of the Customer's failure to properly secure or supervise the pet.

If a pet displays aggressive, threatening, or unsafe behavior, including behavior that prevents our cleaning professional from safely entering, remaining in, or completing the scheduled service, Tidy by the Bay reserves the right to immediately discontinue or modify the service.

If service must be discontinued or cannot be completed because of aggressive, threatening, or unsafe pet behavior, the appointment will be considered a Cleaning Disruption, and a Cleaning Disruption Fee equal to 100% of the Estimated Service Total displayed and accepted during the online quote and booking process may be charged.

By booking a service and providing a payment method, the Customer acknowledges and agrees that Tidy by the Bay may charge the payment method provided for an applicable Cleaning Disruption Fee as described above.

To avoid this fee, Customers are responsible for safely securing any pet that could reasonably interfere with or create an unsafe environment for the cleaning professional before service begins.

7. Personal, Valuable & Fragile Items

Customers should secure cash, jewelry, medications, important documents, collectibles, sentimental items, and other high-value or irreplaceable property before the cleaning appointment.

Fragile or unstable items should also be identified or secured before service.

If an item requires special handling, the Customer should notify Tidy by the Bay before cleaning begins.

8. Pre-Existing Damage

Tidy by the Bay is not responsible for damage resulting from normal wear, deterioration, improper installation, loose fixtures, damaged surfaces, defective materials, or other pre-existing conditions.

Examples may include loose blinds, deteriorated grout or caulk, unstable fixtures, peeling paint, damaged flooring, improperly secured shelving, loose handles, aged appliances, or previously damaged surfaces.

If Tidy by the Bay identifies an item or area that appears damaged, unstable, or unsafe to clean, we reserve the right to leave that item or area untouched.

9. Heavy Buildup & Unsafe Conditions

The Customer agrees to provide reasonably accurate information regarding the condition of the property.

Conditions involving excessive buildup, biohazards, bodily fluids, pest infestations, hazardous materials, excessive mold, animal waste, or other unsafe conditions may fall outside the scope of standard cleaning services.

Tidy by the Bay reserves the right to decline, discontinue, or modify service when conditions create a health or safety concern.

If the condition of the property substantially exceeds what was represented during the quote or booking process, additional cleaning time and charges may be required.

Whenever reasonably possible, the Customer will be informed before additional work is performed.

10. Furniture & Heavy Items

Tidy by the Bay does not routinely move heavy furniture, appliances, or other items that may create a risk of injury or property damage.

Areas behind or underneath large furniture or appliances will only be cleaned when safely accessible without moving those items unless otherwise agreed upon in advance.

11. Satisfaction With Service

Customer satisfaction is important to us.

Any concerns regarding the quality or completion of a cleaning must be reported to Tidy by the Bay within 24 hours of the completed service.

When a concern is reported within this 24-hour period, Tidy by the Bay will review the concern and, when appropriate, may offer to return and address an area that was included in the originally scheduled cleaning.

Customers should provide reasonable details regarding the area of concern and, when requested, photographs or other information that will help us evaluate the issue.

Concerns reported more than 24 hours after completion of the service may not be eligible for corrective cleaning.

Requests involving services, items, or areas that were not included in the original booking are considered additional services and are not corrections to the original cleaning.

Corrective cleaning does not include additional work resulting from normal use of the property, new messes, spills, activity by occupants or pets, or other conditions occurring after the original cleaning was completed.

12. Recurring Services

For Customers who select recurring cleaning services, this Agreement will apply to future scheduled services unless it is canceled or replaced by an updated agreement.

Recurring service does not guarantee that pricing will remain unchanged indefinitely.

Tidy by the Bay may adjust recurring pricing because of changes in property conditions, cleaning frequency, requested services, operating costs, or other reasonable business considerations.

Customers will be notified of material pricing changes before the affected service whenever reasonably practicable.

Either the Customer or Tidy by the Bay may discontinue recurring services subject to the applicable cancellation terms contained in this Agreement.

13. Photos & Documentation

Tidy by the Bay may photograph specific areas of the property when reasonably necessary to document pre-existing damage, unusual conditions, completed work, or a service-related concern.

Photos taken for documentation purposes will not be used publicly for advertising, social media, or marketing without separate permission from the Customer.

14. Electronic Communications

The Customer agrees that communications regarding quotes, appointments, service updates, invoices, payment information, and this Agreement may be provided electronically.

The Customer is responsible for providing accurate contact information and notifying Tidy by the Bay if that information changes.

15. Agreement & Electronic Signature

By electronically signing below, the Customer confirms that:

* The information provided during the online quote and booking process is accurate to the best of their knowledge.

* They have reviewed the cleaning service, selected add-ons, and Estimated Service Total displayed during booking.

* They understand that a temporary authorization may be placed on their payment method for the Estimated Service Total.

* They authorize Tidy by the Bay to collect payment in accordance with the terms of this Agreement.

They understand that *cancellations made less than 24 hours before the scheduled service may result in a cancellation fee equal to 100% of the Estimated Service Total**.

* They understand that failure to provide access at the scheduled service time may be treated as a same-day cancellation and may result in a fee equal to the full Estimated Service Total.

They understand that *aggressive, threatening, or unsafe pet behavior that prevents or disrupts completion of the scheduled cleaning may result in a Cleaning Disruption Fee equal to 100% of the Estimated Service Total**.

They understand that concerns regarding the quality or completion of the cleaning must be reported *within 24 hours of completed service** to be eligible for consideration for corrective cleaning.

* They authorize Tidy by the Bay to charge the payment method provided for applicable cancellation, no-access, or Cleaning Disruption fees as described in this Agreement.

* They have read, understand, and agree to this Cleaning Service Agreement.